From: SAFETY [mailto:[email protected]] On Behalf Of Wayne Pardy
Sent: Thursday, March 20, 2003 12:29 PM
To: [email protected]
Subject: 100 OH&S performance indicators

I've been swamped with individual email requests for the 100 OH&S
performance measures profiled in my book. To make the information
available to everyone, here they profiled below. To see the Power Point
presentation profiling OH&S performance measurement, and many practical
application for these performance metrix application, see the SIRI web
site at: http://siri.uvm.edu/ppt/perfmeas/index.htm

The focus of the book is on our concept of an "achievement-based safety
culture"®

SAFETY PERFORMANCE MEASUREMENT OPTIONS
FOR STRATEGIC PLANNING AND RECOGNITION
The primary focus here is to develop and implement a strategic safety
performance measurement system that will facilitate any type of safety
incentive, recognition or award option you deem desirable. The actual
type of award may not be as important, in the practical sense, compared
to what you actually decide needs to be measured.

There is a difference between making performance improvement
measurements in order to determine how effective your business is
operating and measuring for reward or recognition purposes. The
phenomena known as contest contamination needs to be avoided.

Additionally, if you want to move your safety incentive and recognition
system from a failure or accident statistic-based system to an
achievement-based model or a performance-based system, the following 100
performance measures offer opportunity for creativity:

1. Total workers' compensation costs
2. Average cost per claim
3. Costs per man-hour
4. OSHA 200 logs
5. Industry ranking
6. Behavior observation data
7. Bench marking other companies
8. Employee perception surveys
9. Frequency of all injuries/illnesses
10. Severity of all injuries/illnesses
11. Lost time accidents
12. Investigations completed on time
13. Investigation identifies causes
14. Investigation identifies action plan
15. Action plans implemented
16. Safety meetings held as scheduled
17. Agenda promoted in advance
18. Safety records updated and posted
19. Inspections conducted as scheduled
20. Inspection findings brought to closure
21. Management safety communications
22. Management safety participation
23. Near miss/near hit reports
24. Discipline/violation reports
25. Self audits for regulatory compliance
26. Contractor injury/illness statistics
27. Total manufacturing process incidents
28. Total transportation incidents
29. Rate of employee suggestions/complaints
30. Resolution of suggestions/complaints
31. Vehicle accidents per mile driven
32. Safety committee activities
33. Management initiatives
34. Respiratory protection audit
35. Hearing conservation audit
36. Spill control audit
37. Emergency response audit
38. Toxic exposure monitoring audit
39. Ventilation audit
40. Lab safety audit
41. Health/medical services audit
42. Hazard communication audit
43. Ergonomics audit
44. Bloodborne pathogens audit
45. Housekeeping audit
46. Job safety analyses
47. Lockout/tagout audit
48. Confined spaces audit
49. Machine guarding audit
50. Electrical safety audit
51. Vehicle safety audit
52. Fire protection audit
53. Employee participation rates
54. Employee housekeeping
55. Employee safety awareness
56. Employee at risk behavior
57. Supervisor/manager participation
58. Supervisor/manager communication
59. Supervisor/manager enforcement
60. Supervisor/manager safety emphasis
61. Supervisor/manager safety awareness
62. Injury/illness cases reported on time
63. Statistical reports issued on time
64. Ratio of safety and health staff to work force
65. Safety and health spending per employee
66. Titles in safety and health library
67. Technical assistance bulletins issued
68. Policies and procedures updated on time
69. Wellness program participation rates
70. Security audits
71. Emergency drills conducted as planned
72. Percent employees trained in CPR/first aid
73. Absenteeism rates
74. Productivity per employee rates
75. Production error rates
76. Incidence of workplace violence
77. Incidence of accidental releases
78. Employee exit interviews
79. Employee focus groups
80. Community outreach/public safety initiatives
81. Off-the-job safety initiatives
82. Insurance/consultant reports
83. Reports of peer support for safety
84. Certifications of health and safety personnel
85. Percent safety goals achieved
86. Training conducted as scheduled
87. Safety training test scores
88. Statistical tracking of programs
89. Statistical process control
90. System safety analysis
91. Contractor safety activities
92. Positive reinforcement activities
93. OSHA audit-no citations
94. OSHA audit-citations, no fines
95. Willful violations
96. Serious or repeat violations
97. Other-than-serious violations
98. Total dollar amount of penalties
99. Average time to abate reported hazard
100. Average time to respond to complaint

The value of these achievement-based safety criteria is that they can be
used to help set performance objectives for everyone in your company,
from the most senior executives, to each and every hourly worker. They
can help structure your own achievement-based performance model to suit
your unique corporate culture, safety goals and objectives.

These measures can be used to complement one another, so that senior and
middle management have to support the line in order to achieve their
objectives, and workers can see a very definite relationship between
their efforts and the corporate direction and philosophy of the
business. An achievement-based performance model does not thrive on the
exclusion of one group over any other, but is the basis for a high
performance system that can energize and strengthen your entire
prevention system

If you really want to turn your safety performance measurement and
recognition system into an achievement-based system, rather than an
injury-based system, consider some practical measurement and reward
alternatives. They take the emphasis off accidents and injuries, and
raise the bar on behavior-based safety, inasmuch as they assess not only
the behaviors of many people in the business (not simply workers), but
the goals, performance targets, standards and achievements of management
as well. Additionally, variations on these performance and achievement
themes can be part of any systems audit that you decide may be necessary
to complement an achievement-based safety model.

They are based on the safety performance measurement software that has
been developed by my company, Q5 Systems Limited. The software is called
Q5 AIMS (audit and inspection management system) , and can ensure
maximum flexibility for any company wishing to maximize opportunities to
set specific safety performance standards, and provide recognition and
feedback on those standards. They lend a whole new dimension to the
phrase, "what gets measured gets done." Or preferably, "what gets
measured gets managed," because what gets managed stands a better chance
of getting recognized, reinforced and repeated.

1. Safety Objective Setting

* Safety objectives in place.
* Safety objectives reviewed periodically.
* Safety objectives are being met.
* Safety objectives shared with employees.
* Safety objectives are both statistical (target) and performance
(activity) based.

2. Accident Investigation

* Investigation completed on time.
* Investigation identified the cause(s) of the accident.
* Prevention strategies to prevent recurrence identified.
* Prevention strategies implemented, or in the process of being
implemented.

3. Joint Health and Safety Committees

* Committee(s) meet as required.
* Minutes are posted in the workplace as required.
* Equal representation of worker and management representatives.
* Follow up arising from the meeting.
* Follow up completed, or in the process of being completed.

4. Supervisory Development and Safety Management
Training

* Safety training needs for management identified.
* Safety training courses for management delivered.
* Senior and middle management have received instruction in
legislative compliance and due diligence issues.

5. Inspection and Maintenance

* Inspection/maintenance schedule in place.
* Schedule being followed.
* Inspection/maintenance procedures identify deficiencies or
compliance.
* Inspection/maintenance deficiencies being followed up, or
compliance recognized.
* Follow up completed, or in the process of being completed.

6. Safety Meetings

* Schedule developed for safety meetings.
* Agenda posted prior to safety meetings.
* Adequate topics prepared/available for safety meeting.
* Current safety performance communicated/updated to staff at
safety meeting.
* Follow up from safety meeting completed, or in the process of
being completed.

7. Safety Audits

* Safety audits conducted as per audit schedule.
* Deficiencies identified, or compliance recognized.
* Follow up initiated on audit deficiencies.
* Follow up completed on audit deficiencies.
* Compliance recognized.

8. Personal Protective Equipment

* Personal protective equipment needs identified.
* Appropriate personal protective equipment available for job
task.
* Appropriate personal protective equipment used as required for
job tasks.
* Personal protective equipment maintained appropriately.
* Personal protective equipment stored properly when not in use.

9. Hazard & Risk Analysis

* Jobs assessed and evaluated for risks and hazards.
* Standards developed for risk management.
* Risk management used in job training.
* Risk management used in job planning.
* Employees assist in identification of job risks.

10. Fall Protection

* Falling risks evaluated, using hazard and risk analysis.
* Fall protection standards in place.
* Fall protection equipment available.
* Fall protection equipment being used as required.
* Fall protection equipment properly stored and maintained.
11. Performance Standards-Managerial

* Standards for managerial safety activities defined.
* Standards define frequency of safety activities.
* Standards define responsibilities and accountability.
* Standards define how managerial safety performance is to be
measured.
* Performance standards evaluated with each managerial employee.

12. Emergency Response

* Emergency response plans in place.
* Emergency response plans address risks identified in hazard and
risk analysis.
* First aid and CPR training needs identified.
* First aid and CPR training conducted as required.

13. Safety Promotion

* Promotional campaigns target specific risk factors.
* Promotional campaigns developed with employee input.

14. Regulatory Compliance System

* Regular assessment of regulatory compliance conducted.
* Regulatory compliance issues discussed at all management
meetings.
* Managerial staff get regular updates on regulatory compliance.
* Managerial staff receive instruction on due diligence issues.

15. Pre-Work Planning ("Tool Box" Talks)

* Pre-work plans completed as required.
* Key risk factors identified and minimized through pre-work plan.
* Job completed as per pre-work plan.
* Pre-work plan approved by supervisor on-site.

16. Safe Behavior Observation System

* Safe (at risk) behavior performance standards developed.
* Safe behavior observation conducted as required.
* Safe behaviors noted and recognized for positive reinforcement.
* At risk behaviors noted and corrected.
* Acceptable behaviors documented and reinforced.

17. Contractor Safety Plan and Compliance

* Contractor safety policy in place.
* Contractor safety plan defined for project.
* Safety expectations of contractors defined and shared with
contractor.
* Contractor safety performance evaluated.
* Contractor performing project in compliance with contractor
safety plan.

18. Housekeeping

* Housekeeping assessment conducted as required.
* Exemplary housekeeping noted and recognized.
* Housekeeping deficiencies identified.
* Corrective action initiated or implemented.

19. Workers' Compensation

* Claims initiated as required.
* Workers' compensation paperwork completed as required.
* Claim managed as per company policies and/or regulatory
requirements.